Terms and Conditions
All Products made by Wakey Bakey Cupcakey are subject to the following Terms and Conditions.
INGREDIENTS
All cakes, fillings and icings may contain, or come into contact with, soy, wheat, dairy, nuts or other allergens.
It is the responsibility of the Customer to inform me prior to the confirmation of their booking of any allergy issues. It is the responsibility of the Customer to inform their guests of all allergy information and accordingly the Supplier will not be held liable for any allergic reaction resulting from consumption of the cake.
QUOTATIONS
All Quotations are valid for 14 days from the date of issue.
ORDERS
Any Products ordered from a picture or photo of a product produced by any other cake maker, can only be reproduced by me as my interpretation of that product and will NOT be an exact reproduction of the product in the picture or photo.
DEPOSITS
Celebration Cakes:
A 30% non-refundable deposit is required to secure your order date. This must be received within 3 days of receiving your invoice unless otherwise agreed. If the deposit is not paid within this timescale the date will be released.
The remaining balance must be paid 2 weeks prior to your collection date.
Any orders made within 2 weeks of the collection date must be paid in full.
If full payment is not made prior to your collection/delivery date, the order will not be fulfilled.
Wedding Cakes:
A 40% non-refundable deposit is required to secure your order date. This must be received within 7 days of receiving your invoice unless otherwise agreed. If the deposit is not paid within this timescale the date will be released.
The remaining balance must be paid 8 weeks prior to your Wedding date.
Any orders made within 2 weeks of the collection date must be paid in full.
If full payment is not made prior to wedding date, the order will not be fulfilled.
COLLECTION
A collection date and time will be agreed by both parties, and if the customer is not at my premises at this time and date, and i am not able to contact the customer, the product will be placed in storage. I can not guarantee I will be at the premises after the agreed time.
It is the responsibility of the Customer to check the state of the product before leaving the premises. Once the item has left the premises, the Customer is responsible to ensure that products gets to its destination safely and is stored as per my instructions to achieve best results for taste and quality.
The Customer is liable for any damage, accident, or mishap that may occur once the cake is released from the care and custody of Wakey Bakey Cupcakey. The Supplier is not liable for any damage that may occur thereafter.
Wedding cake delivery and set ups will be agreed prior to the wedding date. The venue must be made aware of the cake delivery and the responsibility of the cake will be left with them once I leave the cake in an appropriate condition. if anything is to happen to the cake after i have left the premises i am not liable for any damages.
DELIVERY
I offer delivery within Yorkshire.
Delivery is charged at my discretion and will be carried out in a safe and appropriate manner. Once delivered to the customer and change of hands has been completed with the product in appropriate condition, it is then up to the customer to store and care for the cake as per my instructions. If anything is to happen to the cake after this exchange, i am not liable for any damages.
A delivery date and time will be agreed by both parties, and if the customer is not at location at this time and date, and i am not able to contact the customer, the product will be transported back to my premises and it will be the customer’s responsibility to collect the product.
Wedding cake delivery/set up will be agreed 4 weeks prior to the wedding date.
The venue must be made aware of the cake delivery and the responsibility of the cake will be left with the staff once I leave the cake in an appropriate condition. If anything is to happen to the cake after I have left the premises I am not liable for any damages.
UNFORESEEN CIRCUMSTANCES
Where I cancel the booking due to illness or any other unforeseen circumstance that affects the ability to deliver the ordered Product, the deposit will be refunded within seven (7) days of notification to the Customer.
PUBLICATION
Wakey Bakey Cupcakey reserve the right to use any image of a Product made, for publication at a later date.
REFUNDS/CANCELLATION/POSTPONEMENT POLICY
If, for any reason the event is required to be postponed, please contact me immediately.
The new date proposed will be subject to availability.
CANCELLATIONS/REFUNDS
If cancellation of the order is required, and you have paid your full balance, the refund policy is as follows:
Celebration Cakes:
If the cancellation is up to 1 month in advance of your event date, you will receive a refund, less your initial deposit and the cost of any supplies already purchased for your cake.
If the cancellation is less than seven (7) days prior to your event, there will be no refunds given.
Refunds will be paid within 30 days of cancellation.
Please note: Any non-refunded balance may be credited toward future purchases.
Wedding Cakes:
Deposits are non refundable.
If you have paid any other initial payments towards your wedding cake order, a refund will be given if cancellations are 6 months or more prior to your wedding date.
COMPLAINTS:
If for any reason you are not happy with your order you must contact me within 48 hours of receiving the order to discuss any problems you have so i am able to rectify them if possible.
Refunds will only be processed at my discretion and upon receiving the order back in the same condition as you received it.
Refunds will not be processed for any orders that have been consumed or whereby a complaint states any of the above information.